Having difficulty paying your energy bill?

Human Resources Agency of New Britain is here to help!


HRA of New Britain operates the CT Energy Assistance Program that provides heating assistance to eligible households in the following towns:

  • Bristol
  • Burlington
  • Farmington
  • New Britain
  • Plainville
  • Plymouth

Learn how can HES-IE help you

Reach out to HRA to get energy assistance with your current bill. Also connect with Home Comfort Practice for FREE/Low-cost weatherization and energy efficiency service known as Home Energy Solutions. These energy efficiency solutions prevent your bills from getting out of hand in the first place. If you're eligible for energy assistance you're probably eligible for FREE energy assessment and weatherization service: Home Energy solutions - Income Eligible (HES-IS). This program saves users an average of $1,600 and it's completely free for households that meet the income requirements.

CALL (860) 356-2000 FOR APPOINTMENT OR Schedule Online: https://hranb-portal.communityappointments.com/

COMMON MISTAKE: choosing to only sort out unpaid utility bills, without preventing future high energy costs.

Easily do both now! It's FREE for income-elgible households!

Step 1: Check you HES-IE Eligibility

This will stop the energy bills from piling up!

"Home Energy Solutions-Income Eligible" or "HES-IE" for short, is offered free-of-charge for income eligible applicants that provides expert diagnostics, weatherization services, upgrade recommendations & energy efficiency rebates. Save an average of $1,600 from a single 4-6 hour no-cost visit. Though HES is not required to get energy assistance, it is a valuable program that any household struggling with energy bills should consider.

Step 2: Get Free Energy Assistance

This will help you pay your current utility bills!
CALL (860) 356-2000 FOR APPOINTMENT OR Schedule Online: https://hranb-portal.communityappointments.com/

Human Resources Agency (HRA) of New Britain has been keeping low-income households warm and safe during the winter months since 1979. Last winter over 6,500 people stayed warmer with a combination of funds made available through HRANB's Energy Assistance Program.

Frequently Asked Questions


  • CALL (860) 356-2000 FOR APPOINTMENT
    Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β  Β OR
  • Shcedule Online: https://hranb-portal.communityappointments.com/

Human Resources Agency of New Britain is located at:

HRA Arch Street Community Center

336 Arch Street
New Britain, CT 06051

There is also a Bristol location at:

HRA Bristol Office
55 South Street
Bristol, CT 06010

This program helps with all types of heating sources including natural gas, electric, and deliverable fuels such as oil, propane, kerosene, wood/wood pellets and coal.


You can reach out to the HRA via the 24/7 call center for appointment: (860) 356-2000

Yes! Operation Fuel provides emergency energy bill assistance to lower and middle income working families, needy elderly, the disabled and others in the midst of a financial crisis, such as a job loss or a medical emergency. The organization targets those who have exhausted federal benefits and programs and helps prevent residents from having their utility or heating service terminated due to lack of payment.

Looking for Energy Assistance in another town? Use the map!

Want to know about pricing? Get a FREE quote today!

Scroll to Top